Refund policy

Returns and order problems

If an item arrives damaged, is faulty or does not match your order, please contact thewildleeco@outlook.com with your order number and details of the problem. Photos can help us assess the issue. We will explain the next steps, including return arrangements where needed.

Your rights under the Australian Consumer Law apply to all eligible purchases, including personalised and sale items. Depending on the problem, you may be entitled to a repair, replacement or refund. For a major problem with a product, you can choose a refund or replacement. We will reimburse reasonable return postage costs where a product is confirmed faulty.

Change of mind and personalisation

Please check size, colour, design and spelling before ordering. For a change-of-mind return, exchange, cancellation or correction to your personalisation, contact us to discuss your request. Please do not send items back before receiving return instructions. These requests are assessed individually and do not limit your statutory consumer rights.